Hona launched Lia, an AI case agent for personal injury firms that works the medical treatment phase of a case: appointment reminders, post treatment follow ups and periodic check ins, drawing context from the case management system, providers, appointments and forms where integrations are enabled. Every escalation to staff carries a severity level and resolution tracking, and staff can review Lia's work, assign it tasks, pause it or take over any conversation. Hona reports beta results across live caseloads of 86 percent attendance on appointments Lia tracked to resolution, 74 percent of follow ups answered within 24 hours, and more than 1,100 staff escalations, 270 of them flagged high or critical.
Buyer relevance. Treatment gaps are what insurers use to argue an injury was not serious, so a tool that keeps a client in treatment is working on the value of the case rather than on staff convenience. The beta figures are vendor reported with no methodology, so read them as a claim to test in a pilot, and note that the launch scope is the treatment phase only; intake and the rest of the case lifecycle are described as skills to come.