Litify launched LitifyAI Call Intelligence, an AI intake module built into its case management platform. It gives intake staff live caller identification, transcription by speaker and case type playbooks, prefills intake questionnaires with suggested answers linked to the transcript and audio, and scores leads against firm defined criteria with cited reasons. It connects to more than 20 telephony providers and is available now to Litify customers.
Buyer relevance. Every suggested answer links back to what the caller said, so staff can check the AI before a lead record is created. Firms on Litify can retire a separate intake tool, provided their phone provider is on the list.