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Nuix Neo

Nuix Neo's AI classifies and contextualizes data, applies language models described as trained for the customer's use case to cut review volume, and drives automated redaction. Without it, the Nuix Engine still processes more than a thousand file types into searchable form. Early case assessment, review in Nuix Neo Discover and investigation workflows also remain, which is the product Nuix has sold for years. The Solutions Terms of July 2026 say Nuix will identify in its documentation the features that materially rely on AI systems, and the license is sold by data volume processed rather than by AI use.

Nuix says its language models improve accuracy and reduce the data to review. Its telecommunications page claims that up to 95 percent of irrelevant data is eliminated early, with no test set, method or recall figure. The Solutions Terms of July 2026 call AI output probabilistic and warn that it may contain errors, omissions or bias. They disclaim any warranty on its accuracy, completeness or reliability and make the customer responsible for verifying it.

The product classifies and culls documents rather than citing law, and no measured error rate for its classification is published.

The models work alongside reviewing people under a written commitment, with real review surfaces, but the full control structure is not published. The review product is described as responsive review with workflows enabled by AI that support faster and more precise human review. A named customer describes running its own AI within its own environment under its own compliance controls. Automated workflow templates run culling and redaction that a reviewer then works from.

Nothing published sets the threshold at which a document is excluded from review, says what runs without a person, or states a route back after a misclassification beyond ordinary review.

Donn Hoffman, Chief Privacy Officer and Deputy District Attorney at the Los Angeles County District Attorney's office, is quoted on the Discover page for installation on premises. He speaks about running the office's own AI within its own environment, with no measured outcome. IAV GmbH is named on the same page as an ediscovery services customer. The data reduction figure of up to 95 percent on the telecommunications page carries no customer name or date. No named customer is joined to a figure.

Customer data stays the customer's under Nuix's Solutions Terms of July 2026, which license Nuix to process it only to provide the solutions. They state that Nuix will not use customer data to train any AI systems, treat customer data as confidential information, and require prompt written notice of any compelled disclosure where the law permits. Installed on premises, the software keeps matter data in the customer's own environment, and the bring your own AI option keeps third party models there too.

For SaaS, each customer's databases and file shares are logically separated and encrypted with AES 256. Privilege and work product are not addressed as such, and no separation by matter inside the review product is described.

AI output is probabilistic and may contain errors, omissions or bias, according to Nuix's Solutions Terms of July 2026. The terms say AI systems are no substitute for legal or other professional advice or for review by a trained professional, and the customer must verify output before relying on it. Buyers span law firms, corporate legal teams, law enforcement, financial regulators and telecommunications companies. Nothing describes how the product supports a supervising lawyer's duties, and no jurisdiction limit is named beyond export control and the territory clause.

Nuix markets its review product as powered by ethical AI and describes language models trained to the customer's use case. Its Solutions Terms of July 2026 commit Nuix to governance processes designed to identify, assess and mitigate material bias in its proprietary AI output. Customers get a written route to report systemic bias, and Nuix commits to comply with AI laws that apply to it as a provider. No governance framework, ISO 42001 or equivalent, named owner, testing before release or finding about uneven classification across document types or languages is published.

A personal data breach gets notice without undue delay under the data processing addendum of June 2026, with information and help in mitigating it. Nuix deletes or returns personal data at the end of the agreement, or at any time on written request, unless the law requires it to keep some. A SaaS customer has 10 days after its subscription ends to download its data under the Solutions Terms of July 2026. Nuix then deletes it, and data is unrecoverable from backups 90 days after the end.

The Security Requirements of June 2026 set encryption, logical separation of each customer's data and an incident response program. On premises, the customer holds and backs up its own data. No subprocessor list is published.

Third party claims that the customer's use of a solution infringes intellectual property are defended and any losses awarded or settled are paid under the Solutions Terms of July 2026. Exclusions cover unsupported versions, combinations and unauthorized use. Nuix warrants that software is free from defects for 90 days from the license key and that a SaaS offering is free from defects through the subscription, with repair as the remedy.

Each party's liability is capped at the fees for the agreement year. A super cap of twice that applies to breaches of the security requirements or the data processing addendum that compromise customer data. Fraud, wilful default, death or injury from negligence and indemnified claims sit outside the caps. Nuix maintains professional liability and general liability insurance. AI output carries no warranty of accuracy, completeness or reliability.

The Engine ingests more than a thousand file types and connects to data sources, which is the core of the product. Nuix's Solutions Terms cover customer integrations and the use of Nuix's APIs, and the Neo Legal page describes orchestrating business applications across the enterprise. No document, matter or review system connection is described with what moves, in which direction or what a customer must configure.

On the customer's premises or as a SaaS offering, Nuix Neo Discover serves organizations with data sovereignty and chain of custody requirements. On premises, the customer installs one production copy in its own environment and keeps complete control over its data, so residency is wherever the customer puts it. For SaaS, Nuix's Security Requirements commit to logically separated databases and file shares dedicated to each customer, with encryption at rest and in transit. No hosting provider, region or processing location for the SaaS offering is stated.

The Nuix Discover page states that the product holds ISO 27001 and SOC 2 certifications. Nuix's Security Requirements of June 2026 bind it, for SaaS offerings, to obtain an annual third party audit report on ISO/IEC 27001 compliance covering the cloud infrastructure, client and web applications, APIs and software development. They also require AES 256 encryption at rest and in transit and logical separation of each customer's databases and file shares. No auditor, coverage period or route to a report is published, and Nuix runs no public trust center.

The supply chain is partly disclosed. The vendor describes proprietary AI in the Engine and custom language models trained for the customer's use case. A bring your own AI option lets the customer run its chosen models inside its own environment, which places the third party model, where it runs and who controls it with the customer. A named customer describes using the latest AI advances within its own environment on that basis.

Nuix does not publish the name of any model it supplies, any provider behind its own models, or a commitment to notify customers of changes.

A unit and structure are published without a figure. The EULA effective 30 September 2025 remains published for agreements made under it. It sells a consumption license at one terabyte of uncompressed data processed per year, aggregated across instances and expiring unused at the end of each term. Usage is reported quarterly and reconciled at the overage rates in the order form, renewals run for twelve months with ninety days' notice, and premium support costs extra.

The Solutions Terms of July 2026 leave the usage entitlement to the order. No figure, plan name or price page is published.

The Neo Legal page lists law firms managing ediscovery at large scale, corporate legal teams handling regulatory matters and disputes, financial services firms, compliance officers, investigation teams and security leaders. Separate solution lines cover investigations and data privacy, with industry pages for telecommunications, integrity agencies and financial regulators. The Engine handles more than a thousand file types.

The territory clause and the choice of installation on premises or SaaS set the boundaries, and no matter type or practice area is named as unsupported.