E

eImmigration by Cerenade

The AI is a layer on a case management system that has been sold for three decades, and the system is the product. Four AI Workmates are Cerenade's own: Summarizer, which digests an uploaded PDF, pasted text or a URL; Extractor, which pulls data from passports, USCIS receipts and other PDFs including handwritten ones and maps it into client and case fields; the Translator behind thirteen-language intake and form translation; and Report.

AI, which answers caseload questions in plain language and offers to run the report. Two of the four are standard on every plan, one sits inside a premium feature. Around them sit more than 300 government forms with version control, 120 case templates, e-filing to USCIS, State and Labor, travel-history import from CBP, a client portal, billing and trust accounting, none of which needs a model. A firm that switched every Workmate off would still have the product it bought. Verified 20 September 2026.

Accuracy is asserted on the marketing pages and measured nowhere. The AI Workmates page promises error-free, ready-to-file packets and the home page promises to eliminate data entry errors; the Extractor is described as preventing data entry mistakes. No accuracy rate, error rate, evaluation or test set is published for any of the four features, and no failure mode is named. Grounding is inherent rather than documented: each Workmate works on material the firm hands it, so a summary comes from the document uploaded and an extraction from the PDF supplied, but nothing describes how a field is matched, whether a low-confidence extraction is flagged, or how a reader checks a translated form against the English original.

The one published acknowledgement that AI can produce errors sits in a resource piece about using AI generally, not in any description of these features. Verified 20 September 2026.

The expectation of human review is published, and no control inside the product is described. Vendor resource material tells firms that a person must check anything legal every time and that a paralegal should verify auto-populated forms before anything moves forward, which is a real position, addressed to how a firm should run itself rather than to what this system does. On the product pages the framing is assistive throughout, the word Workmate doing the work: the AI completes intakes, extracts, translates and reports.

What is missing is the mechanism. Nothing states whether extracted data lands in a client or case profile before or after someone confirms it, whether a translated form is marked as machine-translated when it reaches the client, or what happens after an extraction is wrong. Intake Review exists as a standard feature, but it reviews the client's questionnaire rather than the model's output. Verified 20 September 2026.

Customers are named in quantity and the figures sit apart from them. More than a dozen attributed testimonials carry a name, a role and a firm, among them managing attorneys, DOJ accredited representatives and a chief operating officer, several describing a decade or more of use; the logo wall on the pricing page names RAICES, The Legal Aid Society, Quarles & Brady, CARECEN, Immigrant Defenders Law Center and the YMCA, which is an unusually checkable set for this segment.

The published numbers are of a different kind: four times faster case preparation, ten days quicker client intakes, three times faster growth, 17,000 legal professionals. They are averages with no firm attached, no period and no method. The gap that matters for this index is that none of the named evidence is about an AI Workmate; the testimonials are about forms, reporting and support. Verified 20 September 2026.

The commitments are contractual, current and readable before signing, which is the main thing a buyer needs. The Software Subscription Agreement of 20 February 2026 makes each party's confidential information the exclusive property of the disclosing party, usable only for the purposes of the agreement, and it deems the subscriber's database files and backups the subscriber's own confidential information. The Data Processing Addendum of the same date goes further: Cerenade may not retain, use or disclose personal data for any purpose beyond performing the services, may not combine it with data from any other source, may not sell or share it, and must keep staff under written confidentiality agreements with access limited to those performing the services.

A data protection officer is named. Two things are absent. Privilege and attorney work product are never addressed in those terms, on a platform holding asylum declarations and family histories. And separation inside a firm is permissions rather than walls. Verified 20 September 2026.

A position on human review is published, and it is about how a firm should use AI rather than about what this product is. Vendor resource material says that if AI assists with research, drafting or document review a person needs to check it every time, that a review step should be built into standing procedures so it is never optional, and that a paralegal should verify auto-populated forms before anything moves forward.

Nothing on a product page or in the agreement states what eimmigration is and is not, who inside an organisation may rely on an extracted field or a machine translation, or any jurisdiction limit. This matters more than usual here because the product is sold to non-profit legal service providers, universities and corporate teams alongside law firms, and because DOJ accredited representatives appear in its own testimonials.

The nearest thing in the agreement is a promise of reasonable effort rather than a guarantee that published forms are accurate and current. Verified 20 September 2026.

Nothing is published about how the AI is governed. No one is named as accountable for what the models do, nothing describes what is tested before a change ships, no evaluation results appear, and there is no responsible AI statement or principles page. The question this product invites is left entirely open: intake questionnaires and government forms are machine-translated between English and twelve other languages including Farsi, Pashto, Ukrainian and Vietnamese, and the Extractor reads handwritten PDFs, so whether quality holds across languages, scripts and handwriting is the obvious thing a buyer would want tested.

Nothing addresses it. Checked the AI Workmates page, the security capabilities page, the pricing page, the integrations page, the privacy policy, the subscription agreement, the data processing addendum and the subprocessor list on 20 September 2026. Verified 20 September 2026.

All of it is published, current and contractual. Deletion: on termination the customer's data is returned first, then deleted within 30 days of confirmed receipt, to NIST media sanitisation standards, with written certification that it was done. Retention: processing continues until the customer says stop in writing, and personal data is deleted when the customer asks. Access: staff are under written confidentiality agreements, access is limited to those performing the services, and the customer controls roles and permissions in the product.

Subprocessors: five are named on a page incorporated into the addendum, each with its purpose and its processing location, with advance notice of any change and a thirty-day objection right that can end the contract. Incidents: notice within 24 hours, with the customer controlling who gets told, and the customer's notification, forensic and legal costs expressly carved out of the liability cap. The agreement adds encryption in transit and at rest, seven-day point-in-time restore and geo-replication. Verified 20 September 2026.

There is a real published allocation of risk, and the accuracy of what the software produces sits outside it. Cerenade indemnifies the subscriber against patent, trademark and copyright claims arising from the software, with the conditions spelled out. Liability is capped at twelve months of subscription fees, consequential and indirect damages are excluded both ways, and the functionality warranty's sole remedy is that Cerenade corrects the software.

One carve-out is genuinely favourable and unusual: the costs of a data incident caused by Cerenade or its subprocessors, including the customer's notification, legal, public relations and forensic costs and any regulatory fines, are expressly not subject to the cap. Against that, the agreement promises only reasonable effort, not a guarantee, that published forms are accurate and free of errors, and nothing anywhere addresses liability for what the AI Workmates produce. No insurance is published. Verified 20 September 2026.

Twenty-two integrations are named on the integrations page, each with a line saying what moves and in which direction, which is what an implementer actually needs. Files are pulled in from OneDrive, Google Drive, Box and Dropbox; Outlook, Exchange and Gmail send client email and log threads and attachments back to the right case; expense items generated in the product are pushed to QuickBooks; HubSpot records sync so an update in either system shows in both; RingCentral answers calls and logs them to client records; WhatsApp Business messages land in the communications centre; UPS, USPS, FedEx and DHL shipments are tracked from the case.

Scheduling runs off the firm's own Acuity or Microsoft Bookings calendar. Underneath sit the connections that matter most in this practice area: filing to USCIS, the State Department and the Labor Department, and travel-history import from Customs and Border Protection. API access is a Complete-plan feature for accounts with ten or more users and the documentation is shared on request rather than published. Verified 20 September 2026.

Both halves of the question are answered, and the answer is the same everywhere: a single tenancy, in the United States. Each customer's data sits in its own dedicated database rather than a shared one, stated on the security page and borne out by the agreement, which offers a copy of the subscriber's own SQL Server database on request and says plainly that segments or selected records cannot be extracted from it. Hosting is Microsoft Azure, with on-the-fly geo-replication to a second Azure data centre within the United States and a seven-day point-in-time restore window.

Every one of the five named subprocessors processes in the United States. What is not published is choice or detail: no region option, nothing that differs between the three plans, nothing about where the AI features run as distinct from where the data sits, and an express right for Cerenade to change the hosting facility at its discretion without notice. Verified 20 September 2026.

One certification is real and checkable, the rest are claims. Cerenade has certified to the U.S. Department of Commerce under the EU-U.S. Data Privacy Framework, the UK Extension and the Swiss-U.S. Data Privacy Framework, names the FTC as the enforcement authority and BBB National Programs as the dispute mechanism, and points to the public register where the certification can be looked up without a sales call. Beyond that the security page claims full compliance with GDPR and PCI DSS and a host of other standards, with no scope, no date, no auditor and no report, and says annual penetration testing is carried out without publishing anything from it.

The addendum offers the most recent third-party audits or certifications to a customer on written request. No SOC 2 attestation is claimed anywhere, and the ISO 27001, FedRAMP and SOC certifications named on the security page are Microsoft Azure's, which cover the hosting layer and not this vendor. There is no trust portal. Verified 20 September 2026.

Four AI features ship and nothing published says what is underneath any of them. No model, version or provider is named on the AI Workmates page, the pricing page, the security page, the privacy policy, the agreement or the addendum; nothing states where inference runs; and there is no commitment to tell customers when a model changes, although there is a detailed one for subprocessor changes. The subprocessor list is worth recording as a fact here rather than as an inference: it was updated on 20 February 2026, is incorporated into the addendum, and names five processors, Microsoft Azure for hosting, HubSpot, SendGrid, Userpilot and Zoom, none of which is identified as a model provider.

A buyer reading the estate cannot tell which model reads its clients' passports or drafts its translations. Verified 20 September 2026.

A firm can work out what this costs without speaking to anyone. Three plans are published with both billing cadences: Starter at $60 per user per month, or $55 billed annually, with one premium feature and 10 GB of storage per user; Essentials at $90, or $82 annually, with four premium features and unlimited storage; Complete at $110, or $100 annually, with all premium features, unlimited storage and API access for accounts of ten or more users.

Extra premium features on the lower plans cost $15 each per user per month. The unit is the user and the page states there are no per-case fees, no setup fees and no fees. Implementation is priced too: a standard data import is $1,000, with eighteen source platforms named and a custom migration quoted separately. Four discount routes are described, including 50 per cent off for non-profits, schools and universities on an annual term. Verified 20 September 2026.

Who this is for is set out with unusual precision and where it stops is not. Seven buyer pages address immigration attorneys, paralegals and caseworkers, legal ops leaders, law firms, non-profit organisations, corporations, and schools and universities, and the feature set is mapped to each. The practice coverage is stated in numbers a buyer can check: more than 300 immigration forms with version control, 120 pre-built case templates, family and employment-based matters, filing to USCIS, the State Department and the Labor Department.

Two premium features extend past immigration, one for California Judicial Council and county court forms and one described as non-immigration practice areas such as personal injury. What is never stated is the boundary: which matter types, visa categories or proceedings are not supported, what the system does for work before the Board of Immigration Appeals or the immigration courts, and what the non-immigration module actually covers. Verified 20 September 2026.