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Ironclad

Intake, the no code Workflow Designer, approvals, signature, the repository and analytics run without AI, and Ironclad sells that system of record as the base of the platform. Ironclad AI sits on top of it. Ironclad Agent takes a plain language request and returns the answer, the contract or the workflow, or hands the task to a specialized agent. Contract Review Agent redlines third party paper against playbooks and precedent, Intake Agent pulls terms into launch forms, Renewal Agent briefs upcoming renewals, and Analytics Agent charts contracting data.

The agents act on live workflow state, such as where a contract sits in approval, as well as on documents. The contract platform predates generative AI and would still work without the models.

Ironclad's AI Systems team published how its extraction is grounded in May 2026. The model returns each value with a description of where it sits in the contract. A second pass ties that value to the exact OCR tokens, so the interface highlights the passage with its page and position. If the model returns no match, the system tries the raw text and then the normalized value before giving up on a location. Contract Review Agent bases redlines on the customer's playbooks, templates and precedent agreements, and redlines can show their rationale.

Answers through the MCP connectors link back to the contract in Ironclad. No accuracy figure, error rate or test set is published, and the AI Addendum says output may be incorrect or inaccurate.

Ironclad Agent routes each request to the right agent or workflow, and the agents work inside existing contracting workflows under the user's permissions. Contract Review Agent proposes redlines, flags risk and applies positions in Ironclad or directly in Microsoft Word, with the final decision left to the reviewer. Playbooks set preferred positions and fallbacks, and answers through the MCP connectors are limited to contracts the user can already open.

The AI Addendum makes the customer responsible for reviewing and validating output before using it, and says the AI products are no substitute for human oversight. Ironclad does not publish when an agent stops or hands work back, or a limit on what an agent may complete without a person.

Named customers report figures. NEXT Insurance says Contract Review Agent gave legal operations half its time back, and AES reports first pass redlines that took 30 minutes to two hours now reach a first draft in minutes. Signifyd puts an MNDA review or custom order form clause at minutes rather than an hour to a day, and Hormel's senior counsel reports turnaround cut from 12 weeks to 3. A Forrester study drawn from five customer organizations puts the three year return at 314 percent. Apart from that study, the figures come from the customers themselves, undated and with no method stated.

Ironclad's AI Addendum lets it train its own models on customer data, input and output only after a customer enables AI Training Settings in the admin console. An opt out stops new training from that date. That data is first de identified, anonymized and aggregated, and output for other customers may not contain it. Whether or not a customer opts in, Ironclad may use input and output to evaluate the performance and accuracy of the service.

External model providers may not train on customer data and run under zero data retention where available. The Enterprise Services Agreement treats customer data as confidential information, and SOC 2 covers the privacy category. The terms say nothing about attorney client privilege or work product, and Ironclad documents access by role rather than separation between matters.

Ironclad markets its AI to legal teams and to sales, procurement and operations users, and describes the platform as built for everyone, lawyers or not. Its AI Addendum states that Ironclad is not the customer's legal advisor, that using the AI products creates no attorney client relationship, and that the customer should consult its own counsel. A separate AI Disclaimer says output is not legal advice and should be verified with a licensed professional before anyone acts on it. Neither document addresses competence or supervision duties, or which jurisdictions the product suits.

Ironclad says every AI feature passes through its Evaluation Framework, which measures accuracy, consistency and reliability against curated benchmarks and real contract data. Subject matter experts validate model output during development and after release, with feedback loops meant to catch bias early, and training data is chosen to cover varied contract types and jurisdictions. Dimitry Dukhovny, the chief information security officer, leads security, compliance and AI governance.

Customers can review, override and keep governing agent behavior across teams and contract types. No evaluation results are published, and nothing is disclosed about where output quality differs by contract type, jurisdiction or party.

Ironclad's Data Processing Addendum, version 3.10 from 5 March 2026, limits storage of customer personal data to what the services need. It destroys all copies, archives included, within 90 days of the agreement ending, returns data within 30 days on request and issues a deletion certificate within 30 days. A security incident is reported to the customer within 48 hours of Ironclad becoming aware of it. The subprocessor list names each provider, its activity and its location for the United States platform, the EU datacenter and Clickwrap.

A new subprocessor comes with 30 days' email notice and a right to object. External model providers run under zero data retention and may not train on customer data. Data is encrypted with TLS 1.2 or higher in transit and AES 256 at rest, with per tenant keys and bring or hold your own key options, and access follows administrator set roles.

Version 2.2 of the Enterprise Services Agreement, in force since 1 July 2026, is published in Ironclad's legal center. Ironclad defends and indemnifies customers against third party claims that the platform infringes intellectual property, and against claims from unauthorized disclosure of customer data caused by its breach of the data and security terms. It warrants that the services materially conform to the agreement and comply with applicable law; if a nonconformity is not fixed within 30 days, the customer may terminate for a pro rata refund.

Liability is capped at the fees paid in the prior twelve months, rising to three times that amount for data and confidentiality breaches and the data indemnity. Gross negligence, intentional misconduct and the intellectual property indemnity sit outside the cap, and consequential loss is excluded. The service level schedule targets 99.7 percent uptime, with service credits as the remedy. The customer bears sole responsibility for results from AI output, which Ironclad does not warrant as accurate, and the agreement carries no insurance commitment.

Ironclad offers native integrations, iPaaS connections to more than 8,000 applications, and a documented public API, with Tray, Zapier and MuleSoft in its directory. The directory names Salesforce, which is AppExchange approved, Coupa, SAP, NetSuite, Zip and Ramp, Microsoft Word and Teams, Slack, DocuSign and Adobe Acrobat Sign, and Box, Google Drive, OneDrive, Dropbox and Egnyte. MCP connectors answer questions about contracts and workflow status in Claude, ChatGPT and Slackbot, scoped to the user's permissions and linked back to Ironclad.

Ironclad publishes no connector to iManage or NetDocuments, and its directory entries do not say what data moves or in which direction.

Ironclad runs as a cloud service on Google Cloud Platform, in multiple zones in the United States, with a separate EU datacenter. For EU hosted customers the subprocessor list places Anthropic and OpenAI, along with Elastic Cloud, Datadog and the product database, in the EU, so AI processing stays in that region too. Clickwrap runs separately on Amazon Web Services in the United States. Customers can bring or hold their own encryption keys. Ironclad does not describe a tenancy model or what changes between plans.

Ironclad holds SOC 1 and SOC 2 Type II reports from routine third party audits covering security, availability, confidentiality and privacy, along with ISO 27001, 27701, 27017 and 27018. It runs a GDPR program with standard contractual clauses, complies with HIPAA and holds Cloud Security Alliance Trusted Cloud Provider status, with a public CAIQ on the alliance's site. Penetration tests run each year and vulnerability tests each quarter, and disaster recovery is tested twice a year.

Certification documents are requested through a security portal, and the website gives no auditor, audit period or report date.

Contract Review Agent uses models from Google Gemini, OpenAI and Anthropic, chosen for quality, latency and performance, and Ironclad says it evaluates and swaps in models as they change. Its own models, which learn from aggregated, anonymized data of customers who opt in, sit alongside them. The subprocessor list names Anthropic, OpenAI and Extend for AI and Google Cloud Platform for cloud and AI infrastructure, each in the United States or the EU.

A new subprocessor brings 30 days' email notice and a right to object, and AI subprocessors run under zero data retention where available and may not train on customer data. Ironclad does not say which model serves which agent, and a change of model within an existing provider triggers no notice.

Ironclad prices by custom quote and publishes no figure. Its pricing page sets out the structure. A customer picks one or more of the CLM, AI assistant and eSignature products, and a deployment led by its own team, Ironclad's legal engineers or a partner. Add ons cover the API and integrations, extra instances and success plans. Security costs nothing extra, some integrations are included and others are paid add ons, and the academy, community and in app guides are free.

Its fair use policy for AI sells agent use as AI Credits set in the order form and bills overage at the then current list price. Fair use of the embedded AI features is judged against seat count. Contract Review Agent comes within Ironclad CLM, with a seven day trial arranged through sales.

Ironclad sells to enterprise and growing companies, with dedicated pages for general counsel, legal operations, procurement, sales and IT. It describes the platform as handling every contract type, from legal and sales to finance, HR, marketing and procurement, from intake through renewal. Named customers include Mastercard, L'Oreal, Cisco, Docker, Gusto and Rippling. The product covers contracting only, with no litigation or legal research function. Ironclad does not say which organization sizes or contract types it does not serve.