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Legisway

Legisway is a legal department system of record, and AI powers its contract work. Expert AI, a generative feature included in every package, answers questions on a document and summarizes provisions, obligations, risks and deadlines. It also rewrites legal language in plain terms and builds a comparison table across up to ten contracts. Schedule 3 limits Core to a single document and adds multiple documents and saved conversation history in Advanced, and Advanced and Premium can query every document in a matter at once.

Analyzer, which Schedule 3 calls a generic question answering model, captures title, contract type, language, parties, key dates and applicable law in advance for a user to validate. A Mass Import and Contract Audit option runs it across up to 10,000 contracts. Advisor, launched in February 2026, reviews a contract in Word against a chosen playbook and redrafts clauses one by one. The entity, claims, power of attorney, privacy, real estate, ticketing, workflow and document generation modules run without AI.

Accuracy goes unmeasured across Expert AI, Analyzer and Advisor, with no error rate or evaluation. The Legisway AI page says answers are grounded in the customer's contracts, matters, entities and legal records. A September 2025 Wolters Kluwer article describes human review with citations, versioning and full auditability, while the product pages do not show how an Expert AI answer points back to its source passage. The Expert AI Supplemental Terms, valid from January 2026, say output may be inaccurate, incomplete or misleading and that Wolters Kluwer does not verify its accuracy or truth.

Schedule 3 leaves it to the user to validate or correct the data points Analyzer captures, and Advisor's suggestions are described as explainable.

Each AI component carries a stated control. Expert AI answers questions users ask on a document and produces summaries on demand. Its terms open it to Editor and Contributor profiles, and the access guide also lists administrators. The Expert AI Supplemental Terms state that output is not legal advice and require the customer to verify it, including by human review. They bar automated decisions with legal or similarly significant effects on individuals without adequate human review.

Schedule 3 says the user validates or corrects the data points Analyzer captures, and only administrators and editors can create a contract record with AI. Advisor shows changes in a redline view, applies edits as native redlines in Word and lets the user modify each suggestion. A daily fair use limit applied during the free trial, and the current terms keep a fair use and monitoring clause. A September 2025 Wolters Kluwer article describes proactive AI agents that would monitor renewals, as a plan rather than a shipped feature.

Named users are quoted without figures. Kim Philips, paralegal and lease lead at Interstate Waste Services, describes reaching the platform from anywhere, and the full Interstate Waste Services story sits behind a form. Maria Knutson, legal and contract affairs manager at Ergotron, describes how it handles contract volume and onboarding. Country pages show logos including Decathlon, Hochtief, Renault, Evonik, JCDecaux, Safran, DHL eCommerce and Jack Wolfskin.

Wolters Kluwer says more than 900 legal departments and 130,000 users across Europe use Legisway, and its United States page says more than 1,000 corporate legal teams worldwide. Its 2025 benchmark of more than 700 legal departments found 42 percent using contract management software, up from 33 percent. No outcome figure is attributed to a customer or to the AI features.

The Expert AI Supplemental Terms, valid from January 2026, state that Wolters Kluwer shall not use customer input to train Expert AI or the language models. They allow technical, usage and performance information and feedback to improve the feature, aggregated or anonymized where feasible. The Analyzer Supplemental Terms take the opposite position, granting rights to use input and output to train Analyzer, and customer data is processed to train the model weekly.

Personal data is partitioned, and the security factsheet says unique encryption keys are generated for each client. Every profile can be limited by country, division, legal entity or department, and retention and deletion are set out in the contract schedules. Privilege and work product go unmentioned, and what Azure OpenAI keeps is unstated.

The Expert AI Supplemental Terms state that output shall not be considered legal advice, that it may be inaccurate, incomplete or misleading, and that the customer must verify it, including by human review. Expert AI is intended solely for professional use by the customer's own profile holders. Schedule 1 says the services form no attorney client relationship between the parties. Advisor's suggestions are described as supporting legal judgment.

Legisway is sold to corporate legal departments and the procurement, HR, finance and business teams that work with them. Jurisdiction limits are unstated, and the product's support for a lawyer's competence and supervision duties goes no further than the duty to verify output.

Wolters Kluwer's five AI principles cover privacy and security, transparency and explainability, governance and accountability, fairness, and a human focus. Its AI Center of Excellence runs a governance review so that sensitive, confidential or personal information is not used, and a November 2025 Wolters Kluwer article says Alex Tyrrell oversees that center. Advisor is described as built on these principles, while the principles page does not say which products it covers.

There are no testing results, bias findings or ISO/IEC 42001 certification. The Expert AI terms bar discriminatory use and automated decisions about individuals without human review.

Legisway's contract schedules and security factsheet set out its data handling. Databases are backed up nightly within the same region, backups are deleted after four weeks, and recovery targets are three hours of data and 24 hours of downtime. After termination the databases are kept for four months and then destroyed, test copies made with the customer's consent go within two months, and the data processing agreement lets the customer choose deletion or return.

Wolters Kluwer commits to notify the customer of a data breach without undue delay. Schedule 2bis names the subprocessors, including Wolters Kluwer affiliates in France, Italy and the Netherlands, ABBYY for OCR, Claranet for email to Legisway and Teleperformance Portugal for support. The Expert AI terms add AWS in Germany and Azure OpenAI in Sweden. Data is encrypted in transit with TLS 1.3, encryption at rest is available, and penetration tests run regularly.

Customers get 14 days to object to a new subprocessor. Expert AI keeps personal data for the period appropriate to performing the service, with no fixed figure.

Schedule 1 of the Legisway terms for the French and Dutch contracting entities, version of March 2025, caps liability at the fees paid in the 12 months before the first event. It excludes indirect damage and lost profit, limits data loss to restoring the last backup and requires claims within one year. The intellectual property indemnity sits outside the cap. Wolters Kluwer warrants conformity with the documentation in all material respects, with error correction as the remedy.

The German schedule sets no fee based cap and keeps liability unlimited for intent and gross negligence, following the German Civil Code. The Expert AI terms provide the feature as is and as available, within the agreement's limits and caps. The Legisway Service Terms for the United States, effective December 2022, cap liability at fees for the prior 12 months under New York law. No insurance is described.

Schedule 3 lists standard connectors for Salesforce, SAP, Microsoft Dynamics, Box and KvK, with a variant adding the German BeA connector. In Salesforce, a new account creates a matching external company in Legisway and opportunity milestones create contracts. SAP passes vendor data through SAP Process Orchestration, and in Dynamics vendors are approved before they are created in Legisway. The Box connector syncs daily into folders named by matter number.

Microsoft 365 for the web handles document editing, with collaboration from Advanced upward, and eSignature runs through DocuSign, Signaturit, Universign, Scrive, Adobe Sign, LuxTrust and Lex Personae. Advisor works inside Word. API access comes with Premium, and the Files API now returns signature status, modification times and owners, without public documentation. The UK integrations page names SharePoint among connected platforms without describing the connection.

Schedule 2bis hosts Legisway on AWS data centers in Germany with backups in Ireland. The security factsheet places the servers in Frankfurt, in a virtual private cloud with live synchronization and failover servers. Processing for each AI component is named separately. Expert AI runs its infrastructure on AWS in Germany and its language model on Azure OpenAI in Sweden, Analyzer runs on Microsoft Azure in the Netherlands, and Analyzer's OCR runs on AWS in Ireland.

The service is SaaS with shared bandwidth, and there is no customer choice of region. In the United States the service terms say Legisway is hosted by CCH or its licensors, with no region stated. The older Enterprise edition was also offered on premises.

The security factsheet says GBS Global Hosting, part of Wolters Kluwer Italy, keeps a management system in line with ISO/IEC 27001:2022 for third level support, cloud infrastructure management and database administration. A Wolters Kluwer Italia certificate issued through RINA, valid to December 2027, covers software design and ICT services delivery without naming Legisway. The factsheet also cites the ISO 27001 and PCI DSS certifications of the AWS data centers.

The United States data privacy page shows an AICPA logo under its certifications heading, linked to nothing, and no SOC report is named. Under the data processing agreement Wolters Kluwer provides the information needed to demonstrate compliance on request, and Legisway has no self serve trust portal.

The Expert AI Supplemental Terms name Azure OpenAI, in Sweden, as the language model provider and AWS in Germany as the infrastructure provider. No model name or version is given. Schedule 3 calls Analyzer a generic question answering model, and its terms list its own processors, including Holistics and Okta in Germany and MongoDB Atlas and Elastic in the Netherlands, without naming a model provider. Wolters Kluwer describes its AI platform as using several models.

A change of subprocessor carries 14 days' notice with a right to object, and a right to terminate on three months' notice if the objection is not resolved. Schedule 3 may be updated from time to time.

The UK pricing page gives three packages with starting prices: Core from €8,000 a year, Advanced from €13,000 and Premium from €16,000. Expert AI for documents comes in every package, Expert AI across a whole matter comes with Advanced and Premium, and API access comes only with Premium. In the United States, Core and Advanced carry no price and Premium is quoted on request, with Advanced adding AI checklists and Premium adding KPI dashboards.

Ten add on modules, from contracts to invoice management, are listed without prices. Professional services and travel are billed separately, with no implementation fee stated, and licenses are personal and nominative across four license types.

Legisway serves corporate legal departments of all sizes, with legal ticketing for business requesters and four license types from editor to requestor. Its FAQ names procurement, HR, finance and business leaders as users alongside legal, and industry pages cover retail, energy, finance, automotive and pharmaceuticals. It is sold across Europe, with local sites in English, French, German, Dutch and Spanish, and launched in the United States in 2022.

Expert AI is available in Europe and the United States. Legisway Meetings, launched in Germany in May 2026, runs board and supervisory board meetings with online voting through Microsoft Teams and minutes drafted by Expert AI. Interface languages are not listed, team size limits are unstated, and law firms are not named as buyers.