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Maite.ai

The models are the product: Maite.ai sells access to a copilot, and nothing in the offer works without it. Every plan is priced on the copilot. The free tier is counted in interactions with the AI system, 20 of them under section 6 bis of the Terms of 8 June 2026, and the Pro plan lists unlimited interaction with the copilot among its features. Case law search is semantic, moving in the search page's words from searching by words to searching by concepts, and returns a reasoned answer with sources rather than a list of results.

Document analysis, drafting of claims, contracts and nondisclosure agreements, the firm library and the smart case files all run through the same chat. The material underneath is public, from the Official State Gazette and CENDOJ, and no page offers it as a database apart from the copilot. Even the judgment search mode, which restricts answers to the verified database, is the model reading that material.

Grounding is documented in detail, and the only accuracy figures are exam scores whose method an outsider cannot test. The help center's traceability article, modified 10 December 2025, says every answer resting on a statute or judgment carries a direct hyperlink to the official text. The version 4 release of 27 May 2026 added European Case Law Identifiers to 2025 and 2026 judgments and a live display of the sources being searched.

The version 5 Omni release of 14 September 2026 says no reference reaches the screen without being checked twice. The measured figures come from the entrance exam for Spanish judges: 86 of 100 questions in an earlier blog post, 96 percent on the press page, and 99 of 100 in tests run in May 2025, against 88 for ChatGPT o3. None describes the question set, the scoring method or who ran the test, the latest predates versions 4 and 5, and no hallucination rate or error analysis is published.

A written commitment that a lawyer verifies and decides, with real review surfaces and no autonomous mode to govern. Maite.ai drafts and analyzes on request inside a chat; nothing described files, sends or acts on a matter by itself, and the April 2026 blog post on autonomous agents treats them as a direction, not a shipped feature. Section 3 of the Terms says output never constitutes a legal opinion or replaces a qualified lawyer's judgment, section 5 makes the client responsible for verifying its accuracy, and section 15 says any legal action or decision must be verified and supervised by a trained professional.

Section 8 sets a categorical limit: a client may not use the service to decide a proceeding in which it acts as judge, magistrate or arbitrator, on pain of termination. The review surfaces are the source links, the live display of sources consulted, export of each answer to Word or PDF, and a help center route for reporting a wrong answer by sending the chat to support. Not published: how a lawyer should check a drafted claim before filing it, or any point at which the system stops and hands back.

Named firms and legal departments describe real use with user counts, and three put a number on the result. The success stories, most last updated in February 2026, name the organization, the person quoted and the number of users. Gremicat, an advisory firm with 21 users, quotes managing partner Christian Vilalta on more than 60 percent time saved in analysis and drafting. Acare Advocats in Barcelona, with one user, quotes partner Carlos Hurtado Alfageme on case analysis time cut by more than half.

Quitadeudas, with six users, quotes legal director Adriana Álvarez Cutillas on a 100 percent increase in the matters the team can handle. TMB, Barcelona's public transport operator, has 12 users, Enley 25 and Lexidy nine, the last saying the hours saved turned into new cases. The company page claims more than 120,000 registered users and 3,000 clients, while Doctrine's acquisition release of 12 February 2026 says Maite.ai serves more than 2,000 customers and grew recurring revenue twentyfold in 2025. Every figure is self reported in a story the vendor wrote, with no period, baseline or method.

The training and confidentiality commitments are contractual and specific, and professional secrecy is not addressed in the agreement. Section 11 of the Terms of 8 June 2026 guarantees that no data or content the client provides, including the knowledge base and output, will be used to train, retrain or tune any AI model, the provider's or a third party's. The data processing agreement in Annex I repeats it. Section 5 keeps output confidential and outside Maite.ai's access unless the client authorizes it.

The help center says staff reach a firm's data only on an express support request, that row level security isolates each firm's data, and that chat documents stay private to the user. It says OpenAI, Anthropic and Google delete prompts after answering and never train on them. Three gaps remain. No clause names professional secrecy or privilege, the chat processes names and facts in clear text while only the firm library is anonymized, and section 5 lets Maite.ai publish aggregated statistics from customer data that identify no client.

The agreement draws the advice line plainly and limits use to the legal field, while the sales pages also reach advisers who are not lawyers. Section 1 of the Terms says the service is for exclusively professional use, so consumer protection law does not apply. Section 3 authorizes use only for professional purposes in the legal field and bars minors. It excludes legal advice from the contract and says output is never a legal opinion and does not replace a qualified lawyer's judgment, and section 14 says results are not binding legal advice.

Section 8 bars use to decide proceedings in which the client sits as judge, magistrate or arbitrator, and section 17 leaves compliance with the law of the client's jurisdiction to the client. On a lawyer's own duties, the Terms recommend using the tools as a complement to practice, and help center articles say final validation and strategy stay under a qualified lawyer's supervision. A dedicated page sells to advisory and management firms and legal services companies, and the in house page offers answers for human resources, sales and purchasing. No page names a jurisdiction limit, though the material covered is Spanish law.

Positions on supervision and accuracy are published, and no governance program, owner or testing regime sits behind them. The copilot's answers feed claims, contracts and administrative files. What is published is a set of claims: exam scores without a method, the version 5 statement that each citation is checked twice, and a company value of radical truth. Blog posts name the EU AI Act, Regulation 2024/1689, on human oversight, and argue that AI as a copilot is lawful in public procurement while AI as an autopilot is not.

The one process described is error handling: a user who spots a wrong answer emails the downloaded chat to support so engineers can reproduce the failure and adjust the algorithm. No responsible AI policy, release testing, evaluation by practice area or named accountable person is published on the site, the help center, the Terms or the privacy policy. Nothing says whether answers are as reliable in tax law as in labor law.

Retention, deletion, access control, subprocessors and incident practice are written into the Terms and the data processing agreement, with figures. Section 7 of the Terms of 8 June 2026, mirrored in Annex I, limits active processing to the contract term, moves an expired paid account to a limited trial, deletes an account after 12 months without a login following 30 days' notice, and deletes at once on request under Article 17 of the GDPR; section 18 gives 30 days to take a copy at termination.

The agreement requires breach notice within 48 hours, binds staff to secrecy in writing and allows one customer audit a year on two months' notice. Annex II names nine subprocessors with residency and transfer basis, and a data protection officer is reachable at dpo@maite.ai. The help center adds 256 bit AES encryption at rest, TLS 1.2 or higher in transit, passwordless email link login and staff access only on request.

Handling after the contract ends reads differently elsewhere: the privacy policy of March 2026 offers 30 days for export after the contract ends, and backups are overwritten periodically with no period stated. New subprocessors need notice but carry no objection right.

Liability rests on a standard limitation clause, and decisions based on the output sit with the customer. Section 14 of the Terms of 8 June 2026 warrants only that Maite.ai holds the rights needed to license the platform, excludes every other warranty, supplies the platform as is, and does not promise error free operation. Section 15 excludes liability for decisions that lawyers or their clients take on the results and requires any legal action or decision to be verified and supervised by a trained professional.

It excludes indirect damage, such as lost profits and data loss, and caps total liability at the fees paid in the 12 months before the claim, a cap that does not apply to intent or gross negligence. The client indemnifies Maite.ai against third party claims arising from misuse, and nothing runs the other way: no indemnity, insurance or remedy for a defective answer is published. Section 9 offers only best efforts toward 95 percent availability. A firm can price the cap before signing; a wrong citation in a filed brief stays with the lawyer.

Maite.ai stands alone, and documents move in and out as uploads and downloads. Users upload PDF and Word files, including scanned documents read by optical character recognition, up to 50 MB each and several to a chat. They download a whole conversation or a single answer as Word or PDF, and voice dictation is transcribed in the browser. No add in, connector, API, single sign on or document management link is described on any of those surfaces, and nothing reaches practice management or electronic court filing.

The help center says there is no native mobile app, only the responsive web application saved to a phone's home screen. Section 8 of the Terms confines use to individual, interactive assistance of authorized users, and the Biz plan's extras are training, usage reports and an account manager rather than integrations.

Storage in the European Union is stated, and model processing can leave the European Economic Area for one named provider. The home page says the servers are in Europe, and the help center says chat data is kept on secure servers in the European Union while the contract is active. Annex II to the Terms lists each subprocessor with whether residency in the European Economic Area is configurable and the transfer basis.

Supabase, Qdrant (through Supabase), OpenAI Ireland, Google Cloud EMEA, PostHog and Sentry have residency available. Anthropic, Vercel and Clerk do not, and rely on standard contractual clauses or the EU US Data Privacy Framework. The privacy policy guarantees that knowledge base data and output are processed and stored inside the European Economic Area only for trial users; for paying customers it points to Annex II and the transfer safeguards of Chapter V of the GDPR.

The service is a single web application in which row level security logically isolates each firm's data. Not stated: where residency is actually switched on, which provider handles which feature, and any private or regional option.

A named standard is claimed, and nothing a buyer can reach shows its scope, auditor or date. The pricing page lists "Cumple con SOC 2 y GDPR" among the features of the Pro and Max plans, and its security answer says information is encrypted at rest and in transit and that Maite.ai complies with standards such as SOC 2 and the GDPR. No report type, auditor, coverage period or certificate is published, and there is no trust center.

The help center's article on technical security measures, modified 10 December 2025, describes encryption, email link login and single sessions without mentioning SOC 2 or any audit. Maite.ai's blog post of 17 February 2026 on joining Doctrine says Doctrine brings ISO 27001 certification, and Doctrine's acquisition release describes Doctrine as certified to ISO 27001. Neither places Maite.ai within the scope of that certificate, and no Maite.ai page links to it.

The data processing agreement lets a customer audit once a year on two months' notice, a contractual route rather than an attestation.

The model providers are named in the agreement, and the models are not. Annex II to the Terms names OpenAI Ireland Limited, Anthropic PBC and Google Cloud EMEA Limited among nine subprocessors. Residency in the European Economic Area is configurable for OpenAI and Google and not for Anthropic, which relies on standard contractual clauses. A help center article modified in January 2026 names the same three companies and says Maite.ai reaches them through enterprise interfaces under reinforced privacy agreements.

It says prompts are used only to generate the answer, deleted from the provider's systems immediately afterward and never used to train, improve or tune the models. Clause 8.2 of the data processing agreement gives a general authorization for new or changed subprocessors, provided Maite.ai informs the customer and identifies the company and its contact details. Not disclosed: the model family or version behind each release, including the version 5 reasoning engine, which provider serves research, drafting or document analysis, and any notice when a model changes within an existing provider.

Prices per user for the self serve plans are published, and the plan for six or more users is quoted on request. The pricing page and the help center's plans article, modified 6 August 2026, list Maite Pro at 125 euros per user a month, or 99 euros paid annually. Maite Max, which adds smart case files, costs 150 euros, or 119 euros paid annually, each for one to five users and excluding VAT. Maite Biz starts at six users with an organization license, a free pilot, onboarding, usage reports and an account manager, at a price on request.

Free registration gives 20 AI interactions, and an annual commitment paid monthly carries a 10 percent discount with the full year owed from signing. Section 6 of the Terms allows monthly, quarterly, half yearly or annual subscriptions and renews them automatically unless canceled 15 days ahead. Price changes apply only from renewal, and the whole period stays payable after cancellation. Section 9 reserves the right to charge 60 euros plus VAT an hour for telephone or video support. A team of six or more has to ask for a quote.

Segments, practice areas and the edges of the source material are documented, down to which sources are not yet loaded. The plans name their buyers: Pro for solo lawyers and independent professionals, Max for small firms and advanced users, and Biz for teams from midsize firms to large firms and legal departments. Separate pages address in house departments, public bodies and advisory firms. The help center lists the branches covered, from civil, family, real estate and succession law through commercial, insolvency, administrative, criminal, labor, tax, consumer and intellectual property law, and the interface runs in Spanish, Catalan, Galician and Basque.

The limits are stated. CENDOJ digitizes only part of Spain's judgments, and the rest are not in Maite.ai. The full Official Journal of the EU is not loaded beyond transposed directives and regulations, provincial and company collective agreements are excluded, and municipal ordinances and private doctrine may need another subscription. The source visualizer marks the Valencian, Cantabrian and Aragonese gazettes and the European Court of Human Rights as pending.

The Terms exclude consumers, minors and judicial decision making. Depth by area stays open, since the help center claims practically every branch of law.