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Normo.ai
Normo.ai is an AI assistant for Italian professionals who work with the law, sold to lawyers and law firms alongside accountants, labor consultants, tax assistance centers and other advisers. Questions are asked in plain Italian, and answers come with references to legislation, case law and administrative practice. The sources include Italian and EU legislation updated nightly, Court of Cassation decisions from the last five years, tax merit case law, European court decisions, agency guidance, national collective labor agreements and Euroconference doctrine.
Users can upload documents for analysis and draft filings, opinions, contracts and letters, using an advanced reasoning mode called N2 and their own templates and sources. The company says a committee of Euroconference experts continuously checks the model's output. The single user Plus plan is listed at 85 euros a month and team plans start at 49 euros per user a month, plus VAT, with a free trial. Customer data is located in the European Union, with AI processing by OpenAI, Anthropic, Google, Mistral AI and Cohere.
Normo.ai is operated by Normo S.r.l. of Milan, founded in 2024, and is majority owned by TeamSystem, which acquired control in October 2025.
Capability grades
All 15 axes, graded from public sources on the date shown. Hover a grade to see what the letter means on that axis.
AI Centrality
How much of the product is actually AI. Whether the machine learning is the mechanism the buyer is paying for or a feature layered onto conventional software, and whether the vendor is specific about which is which.
The AI is what a customer pays for, and nothing on the site is sold without it. Normo.ai is sold as a chat. It answers questions with references to legislation, case law and administrative practice, analyzes up to ten uploaded files per session, and drafts filings, opinions and contracts. The Plus plan adds the N2 advanced reasoning mode, a prompt tutor and custom documents and sources. The Terms define the unit of use as the Interaction: each input sent through the search bar, a prompt or the chat, with its output.
Article 4 sets 1,000 Interactions a year on the annual single user plan, 120 a month on the monthly plan and 50 a week on the weekly plan. Normo.ai's home page says the product is not organized into subject modules but runs across the whole body of legislation and case law. No browsable database, search engine or workflow module is sold apart from the assistant, so removing the models would leave nothing to buy.
Citation Accuracy and Hallucination Disclosure
Whether the vendor publishes measured accuracy on citations and assertions, grounds output to primary sources, and says plainly what its system does when it does not know. Legal has a documented public record of fabricated citations reaching filed briefs, so an untested claim of accuracy is not evidence.
Normo.ai says its answers are accurate and fully referenced, and publishes nothing that measures either claim. The home page promises "risposte articolate con tutti i riferimenti normativi, giurisprudenziali e di prassi" and says the sources update every night. It describes the source material by scope: Italian and EU legislation, Court of Cassation decisions from the last five years, tax merit case law, European court decisions, agency practice and Euroconference doctrine.
It adds that Euroconference experts continuously validate the model. No page says whether a cited decision opens in full text from the answer. No accuracy figure, test set or error rate is published, and the expert review has no stated method or result. The data processing agreement lists AlphaAI Technologies for web search and Cohere for embedding and reranking, and no page says how web results and the named sources combine. Article 7.7 of the Terms says responses may contain factual errors, outdated information and hallucinations.
Autonomy and Oversight Model
What the system decides on its own, what a lawyer must approve, and whether the vendor documents where the review point sits. A tool that drafts under review and a tool that files without one are different products and different risks.
A written duty of qualified human review governs every answer, and the product is a research and drafting aid that waits for the user. Article 7.7 of the Terms requires the customer to subject responses to qualified human control proportionate to the decision at stake and to verify their correctness, lawfulness, currency and consistency with its own documents. The customer must not use them as professional advice or a binding legal or tax opinion without prior specialist validation, and takes sole responsibility for acts based on them.
Article 13 requires competent, qualified and trained users, and the Euroconference statement on Normo.ai's home page says the professional's critical judgment stays necessary. Nothing in the product acts on its own: no filing, sending or scheduled task is described. The control structure is missing. The N2 reasoning mode and the drafting flow are not described, no limit attaches to a named mode or plan, and nothing says what the assistant does when it cannot support an answer.
Operational and Outcome Evidence
Named, dated evidence that the product works in production at real firms or legal departments. Case studies with figures and identified customers count. Unattributed testimonials and launch announcements do not.
No customer is named, and the one result quoted has no stated basis. The home page section titled "Ideato per i professionisti" lists professions rather than customers: accountants, civil lawyers, tax assistance centers, labor consultants, administrative managers, CFOs, tax lawyers, professional practices and out of court claims agents. The labor consultant, tax assistance center and condominium administrator pages each say a user can save up to 11 hours a week, with no method, sample or period.
No testimonial, case study or customer logo appears on the home page or the legal page. The firmest figures come from TeamSystem's press release of 21 October 2025, which gives Normo.ai revenue of 1.3 million euros for 2025 and about 1,500 active contracts. Those describe the business rather than what changed for a customer. Article 18.8 of the Terms lets Normo name customers as commercial references, and none is named.
Privilege and Confidentiality Posture
How client confidences are handled: attorney client privilege and work product treatment, segregation of one client matter from another, whether client data trains any model, and what the vendor commits to in writing rather than in marketing.
Contractual confidentiality and purpose limits are in place, with nothing on professional secrecy or privilege. Article 8.4 of the Terms bars Normo from using or transferring Customer Data for purposes other than the contract. Article 9.4 commits to confidentiality and logical separation from other customers' data, and article 17 treats Customer Data as confidential for the term and five years after. The data processing agreement of 29 October 2025 counts prompts and model output among the data processed, with tenant segregation, encryption at rest and in transit and staff bound by confidentiality.
The privacy policy, last modified 10 September 2026, states for OpenAI, Anthropic, Google, Mistral AI and Cohere that data is used only to produce the response and not to train their models. TeamSystem's product page says uploaded material never trains public models. Three gaps remain: no clause addresses professional secrecy or privileged material, separation between users or matters inside a firm is not described, and no retention period applies to chats during the term.
UPL and Professional Responsibility Posture
Whether the vendor is clear that it supplies a tool rather than legal advice, who its audience is, and how it addresses unauthorized practice of law, competence and supervision duties, and jurisdiction limits. ABA Formal Opinion 512 is the reference point. Where the advice line is not the duty a product raises, the axis is read through the nearest professional duty it does raise: judicial conduct rules and the reviewing duty for products sold only to courts, and the duty to bill for time actually spent for products that draft time entries.
The agreement draws a clear line between the tool and professional advice, while the product is sold to several professions that are not lawyers. The Terms define the service as intended for professional use and recommendable only for the country of purchase. Article 5.2.4 excludes consumer protection rules because every purchase is professional, and article 13 requires competent, qualified and trained users. Article 7.7 bars using responses as professional advice or a binding legal or tax opinion without prior specialist validation, and places all responsibility for acts based on them on the customer.
Against that, the general home page, addressed first to accountants, offers drafting a power of attorney for litigation, a payment order petition and a garnishment. The product is also sold to tax assistance center desk staff, condominium administrators and out of court claims agents. No page engages with a lawyer's own duties, such as article 13 of Italian Law 132 of 2025 on telling clients about AI use.
AI Governance and Bias Disclosure
Published governance over model behavior: who owns it inside the vendor, what is tested before release, and what is disclosed about disparate output across matter types, parties, or populations.
One quality review process is named, and no governance program, owner or test result is published. The home page and the legal page describe a "Certificazione Autorale Euroconference". Under it, a committee of experts from Euroconference, a TeamSystem group company for professional training and publishing, continuously checks and validates the model's output for correctness, completeness, rigor and consistency with changes in the law.
That is a mechanism, but the committee's members, method, frequency, sample and findings are not published. Nothing says whether a failed check changes the model or the sources. No responsible AI policy, EU AI Act statement, risk assessment, release testing or named owner appears in the Terms, the data processing agreement, the privacy policy or TeamSystem's product page. The agreement says no data protection officer is currently designated.
Nothing addresses whether answers are as reliable on labor, procurement or civil law as on tax, where most published examples sit.
AI Safety and Data Stewardship
Retention, deletion, access control, and what happens to prompts and documents after they are processed. Whether the vendor states its subprocessors and its incident practice, or leaves the buyer to assume.
The data processing agreement publishes retention, deletion, access, subprocessor and incident terms specific enough to hold Normo to. The agreement, dated 29 October 2025, counts prompts and model output among the data processed. It sets out encryption in transit and at rest, logical tenant segregation, granular role based access and mandatory multifactor authentication for staff. Encrypted backups run daily, weekly and monthly with quarterly restore tests, logs are kept for three months, vulnerability scanning is continuous with an annual penetration test, and breach notice reaches the customer within 24 hours.
Section 9 provides deletion or return at the customer's choice when service ends, and article 8.5 of the Terms starts deleting Customer Data and backups 60 days after the contract ends. Article 8.7 of the Terms and section 5.4 of the agreement give 30 days' notice of a new or replacement subprocessor, with withdrawal without penalty on a reasoned objection, and section 6 grants audit rights. Gaps remain. No retention period applies to chats during the term, the public subprocessor page gives locations only as Europe or Europe and the United States, and the privacy policy names Tavily for search, a name on neither list.
AI Liability and Recourse
What the vendor stands behind contractually when its output is wrong. Indemnities, caps, carve outs, insurance, and whether any of it is published or only reachable through a negotiated agreement.
Liability rests on a standard limitation clause, and wrong AI output is placed with the customer. Article 7.7 of the Terms says responses come from statistical processing and may contain inaccuracies, factual errors, omissions, outdated information, distortions or hallucinations. It gives no warranty of accuracy, completeness or fitness, and places sole responsibility for acts based on them on the customer. Article 7.3 commits only to fixing reproducible errors.
Article 14 makes Normo's duty one of means and limits recovery to direct and foreseeable damage, excluding lost profits, operational and reputational loss and third party damage. It caps total liability at the fees paid in the 12 months before the event, and bars claims brought more than three months after the matter arose, subject to mandatory law. Section 8.1 of the data processing agreement carries mutual compensation and an indemnity for negligent breach of that agreement, covering data protection, not output.
No insurance, output warranty or remedy for a defective answer is published, so the cap and the short claim window are the customer's only recourse.
Practice Systems Integration Depth
How deeply the product reaches into the systems legal work already lives in: document management such as iManage and NetDocuments, Word and Outlook, contract lifecycle management, matter management, e-billing, and court filing systems.
Normo.ai stands alone, and documents move in and out as uploads and exports. A chat session accepts up to ten files of up to 30 MB each, about 120 pages of text, under article 7.8 of the Terms. Euroconference's article of 16 December 2025 on the alliance with TeamSystem describes exports to Word and Excel. No add in, connector, API, document management link or single sign on is described for document management, practice management, telematic filing or Word itself.
TeamSystem sells practice software for law firms, including TeamSystem Studio Legal AI and Netlex in Cloud. Its magazine presents Normo.AI beside practice management rather than inside it, and no page describes data moving between them. Article 7.9 forbids access through shared virtual machines, remote desktops or terminal servers, and article 6.1 limits each user to two registered workstations.
Deployment Model and Data Residency
Where the software runs and where the data sits. Multi tenant cloud, single tenant, private deployment, on premises, and whether region of residence is a published option or an enterprise conversation.
Customer data is stated to sit in the European Union, and model processing reaches the United States under transfer safeguards. Article 8.3 of the Terms says Customer Data is located in one or more European Union countries. Section 2.1 of the data processing agreement of 29 October 2025 places processing mainly in Google Cloud data centers in Saint Ghislain, Belgium, and Milan, with MongoDB in Milan. Section 2.2 lists the transfers.
Anthropic Ireland, OpenAI Ireland and Google Ireland handle AI processing, marked United States and European Union, under standard contractual clauses. Cohere for embedding and reranking and AlphaAI Technologies for web search are in the United States, and Mistral AI is within the Union. Article 8.8 of the Terms allows transfers outside the European Economic Area only under standard contractual clauses, the EU US Data Privacy Framework or an adequacy decision.
The service is multi tenant with logical tenant separation. Processing location per feature is missing. The privacy policy gives Ireland as the place of processing for Google Cloud, MongoDB and Microsoft Azure, unlike the agreement. No page says where inference runs for each provider, and no private or regional option is offered.
Security Certifications and Trust Center
Independent attestation a buyer can pull without a sales call: SOC 2, ISO 27001, penetration test summaries, a trust center with current reports and named scope rather than a badge image.
No independent security attestation for Normo S.r.l. or Normo.ai is published: no ISO 27001, SOC 2 or other certificate, no trust center and no route to request a report. The data processing agreement of 29 October 2025 describes controls, including encryption, continuous vulnerability scanning and an annual penetration test, without publishing results. Its section 6.3 lists certifications and independent auditors' reports among the ways Normo may prove its measures to a customer, without saying any exists.
Article 9 of the Terms promises state of the art measures in general terms. The only certification on the site is the Euroconference authorial certification, an editorial review of answer quality by a group company rather than a security audit. TeamSystem's page for the product says data is encrypted in transit and at rest and access is profiled per user, and names no certificate.
Model Supply Chain Disclosure
Which models sit underneath, whose they are, where they run, and whether the vendor commits to telling customers when that changes. A legal buyer inherits every dependency it cannot see.
Providers are named in three documents, and the models are not. The data processing agreement of 29 October 2025 names Anthropic Ireland, OpenAI Ireland and Google Ireland for AI processing, Mistral AI within the Union, Cohere for embedding and reranking, AlphaAI Technologies for web search and Databricks for model monitoring, each with a transfer basis. The subprocessor page lists the Anthropic, Gemini, Mistral and OpenAI APIs, Cohere, and mlFlow with Databricks.
The privacy policy, last modified 10 September 2026, gives each API a paragraph, Tavily for search included. It says data is processed only for the requested output, and that the five model providers do not train on it. Section 5.4 of the agreement and article 8.7 of the Terms commit to 30 days' notice of a new or replacement subprocessor, with withdrawal on a reasoned objection, which covers a change of provider. Not disclosed: what sits under the N2 advanced reasoning mode, any model family or version, which provider serves which feature, and locations beyond Europe or Europe and the United States.
Commercial Transparency
Whether a buyer can learn what this costs without entering a sales process: published rates, the unit being charged, what sits behind an enterprise tier, and what implementation adds.
The single user rate and a team starting price are published, and the contract terms differ from the pricing page. The Plus single user plan is listed at 85 euros a month plus VAT, with monthly and annual payment options and a promotion for the annual plan paid monthly. It includes unlimited devices, all sources, document upload, the N2 reasoning mode, the prompt tutor, and custom documents and sources. The Plus multiuser plan starts at 49 euros per user a month plus VAT, priced on a quote, and a free trial is offered through self serve signup.
The Terms supply the unit. Article 4 sets 1,000 Interactions a year on the annual single user plan, 120 a month on the monthly plan and 50 a week on a weekly plan that Normo.ai's pricing page leaves out, with extra packs priced only in the order form. Article 3 sets a 12 month initial term that renews for 12 months unless canceled a month ahead by registered letter or certified email, where the order form is silent. Normo.ai's pricing page says plans can be canceled at any time.
Firm and Practice Coverage
Who the product is actually built for. AmLaw, midlaw, small firm and solo, in house departments, government and courts, and which practice areas are supported rather than merely claimed.
Lawyers are one of several professions served, with a dedicated page and a stated scope of sources, and the outer limits of practice coverage are left open. The legal page, headed as the ideal assistant for the lawyer's work, names civil, tax and labor lawyers, in house counsel, boutique and larger firms, and legal and tax teams. It lists ten workflows, from payment order petitions and briefs to commercial contracts, opinions, debt recovery, evictions, tax and employment.
Normo.ai's home page names accountants first, and further pages address labor consultants, tax assistance centers, architects and engineers, public procurement offices and condominium administrators. TeamSystem sells it within its range for lawyers and law firms. Two limits are stated: the sources cover Court of Cassation decisions from the last five years and tax merit case law, and the Terms say the service can be recommended only for the country of purchase.
Left open: whether older Cassation decisions or civil and criminal merit judgments can be reached, how the procurement page's regional administrative court analysis fits those sources, and what a large firm faces.
5 public documents
The public pages on file for Normo.ai, with the recorded signals each one supports and the date it was last read. Open any of them and check the reading against the record.
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normo.ai/terms4 signals
Prompt and Output Retention, Ethical Walls and Matter Segregation, Third Party Request and Subpoena Notice and 1 more
Read Oct 2, 2026
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normo.ai3 signals
Primary Law Corpus Provenance, Bar Guidance Alignment, Billing and Fee Posture
Read Oct 2, 2026
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Fabricated Citation Record
Read Oct 2, 2026
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normo.ai/subprocessors1 signal
Outside Counsel Guideline Readiness
Read Oct 2, 2026
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teamsystem.com/legal/normo-ai1 signal
Client Data in Training
Read Oct 2, 2026
From €49 per user/monthEUR, as published, never converted
- One person pays 85 euros a month for Normo.ai.
- Teams pay from 49 euros per person a month, and the exact price comes with a quote.
- Each plan includes a set number of questions to the AI, and more can be bought.
- You can try it free before you pay.
- Prices do not include VAT.
Plus Singolo: 85 euros a month plus VAT for one user, with monthly and annual payment options and a new customer promotion for the annual plan paid monthly. It includes unlimited devices, all sources, document upload, N2 advanced reasoning, the prompt tutor, custom documents and sources, and dedicated support. Plus Multiutente: from 49 euros per user a month plus VAT, a starting price rather than a rate, with the price set by quotation.
Interaction quotas under article 4 of the Terms are 1,000 a year on the annual single user plan, 120 a month on the monthly plan and 50 a week on the weekly plan. Additional Interaction packs are priced in the order form. Free trial through self serve signup.
Implementation: None stated: the product is self serve, with online signup and a free trial.
Confidentiality and data terms: Not applicable in the Italian market; Normo S.r.l. acts as processor under Article 28 GDPR through a published data processing agreement accepted at registration.
Note: Prices exclude VAT. The Terms set a 12 month initial term that renews for 12 months unless canceled a month ahead by registered letter or certified email (article 3), where the order form does not say otherwise. Normo.ai's pricing page says plans can be canceled at any time. After the initial term, prices may change once a year with a right to withdraw (article 11.3). Unused Interactions do not carry over (article 4).
Legal Signals
What each signal meansA signal records what public sources say on the date shown. It is not a grade and it is not a recommendation. Where a signal reads Not addressed, it means the index did not locate the material in public sources on that date, which is a statement about disclosure rather than about the product.
Client Data in Training
Can material a lawyer puts into this product be used to train a model?
A public policy or trust page states no training on customer content, with no matching term located in the published agreement.
TeamSystem's page for the product says uploaded information is used only to provide answers and never to train public models, and the privacy policy of 10 September 2026 states for each model provider that data is not used to train its models. Neither the Terms nor the data processing agreement of 29 October 2025 has a matching term: article 8.4 of the Terms bars use of Customer Data for purposes other than the contract without naming training.
Prompt and Output Retention
How long does the product keep what a lawyer typed, and can that be set to zero?
A specific retention period is published and the customer cannot change it.
Article 8.5 of the Terms starts deleting Customer Data, backups included, 60 days after the contract expires or ends, and the data processing agreement counts prompts and model output among the data processed and keeps technical logs for three months. No period is stated for chats while the subscription runs.
Ethical Walls and Matter Segregation
Does retrieval respect the firm’s ethical walls, or can the model read across them?
Segregation is asserted in public materials with no published detail on how it is enforced.
Article 9.4 of the Terms commits to logical separation between one customer's data and other customers', the data processing agreement lists logical tenant segregation and granular role based access, and TeamSystem's page says access is profiled per user. How separation is enforced, and whether users or matters inside a firm are walled from each other, is not described.
Third Party Request and Subpoena Notice
If someone subpoenas the vendor for a firm’s data, does the firm hear about it first?
Terms commit to notice where lawfully permitted. No transparency report located.
Article 17 of the Terms treats Customer Data as confidential and allows disclosure under an order of a court or public authority only with sufficient prior notice to the customer, unless the law forbids it. Article 9.4 and the privacy policy acknowledge disclosure required by law or by public authorities. No transparency report is published.
Primary Law Corpus Provenance
Where does the law in this product come from, and does the vendor have the right to use it?
Sources are identified without stating the license or rights basis.
Normo.ai's home page names the sources by type: Italian and EU legislation updated daily, Court of Cassation decisions from the last five years, tax merit case law, Court of Justice and European Court of Human Rights decisions, practice of the Revenue Agency, INPS, INAIL, the Customs Agency, the Labor Ministry, MIT and ANAC, national collective agreements, accounting standards and Euroconference doctrine. No license or rights basis is stated, and the data processing agreement adds a web search provider for the AI.
Good Law Verification
Does the product tell you when the authority it just cited has been overruled?
The product instructs the reader to check the citation without performing the check.
Article 7.7 of the Terms requires the customer to check each response for correctness, lawfulness and currency against the law before relying on it. Nothing describes a check on whether a cited decision has been overruled or a cited provision repealed.
Refusal and Uncertainty Behavior
What does the product do when the answer is not in the corpus?
No located public material addresses what the product does when it cannot ground an answer.
Nothing describes what the assistant does when it cannot find support for an answer, and article 7.7 of the Terms says responses may include hallucinations.
Fabricated Citation Record
Does a public court record exist addressing fabricated or hallucinated legal citations in output from this product?
No court order, opinion or disciplinary record addressing fabricated or hallucinated legal citations produced by this product has been located as of the date shown. This is a statement about the public record on that one subject, not a finding about the product, and this signal is not a litigation history.
The AI Hallucination Cases database maintained by Damien Charlotin records no case naming Normo or its parent TeamSystem, and no court order, opinion or disciplinary record naming the product appears in the public record.
Bar Guidance Alignment
Has the vendor engaged in public with the ethics opinions its buyers are bound by?
Public materials refer to professional responsibility in general terms without naming guidance.
The Euroconference statement on Normo.ai's home page says the expert review leaves the professional's critical judgment necessary, and article 7.7 of the Terms bars using responses as professional advice or as a binding legal or tax opinion without specialist validation. No ethics opinion, code of conduct provision or Italian Law 132 of 2025 is named.
Billing and Fee Posture
Does the vendor address what happens to the bill when the work takes an hour instead of six?
Public materials claim time savings without addressing billing or disclosure, and the product sits inside a fee relationship between a lawyer and a client where those savings would change the bill.
The home page promises saved time and more efficiency, and the labor consultant, tax assistance center and condominium administrator pages say a user can save up to 11 hours a week. Nothing addresses how AI assisted work is billed or disclosed to a lawyer's client.
Outside Counsel Guideline Readiness
Can a firm get this vendor through a client’s AI clause without a bespoke negotiation?
A current subprocessor or model provider list is published.
The subprocessor page, dated 29 October 2025, lists 18 providers with function and region, including the Anthropic, Gemini, Mistral and OpenAI APIs and Cohere, and the data processing agreement of the same date gives each entity and its transfer basis. No disclosure material for clients is published.
Court Disclosure Support
If a judge’s standing order requires an AI disclosure, can the product produce one?
No located public material addresses court disclosure or verification certification.
The product drafts court filings, and nothing addresses recording or disclosing AI use in a filing, on the home page, the legal page, in the Terms or on TeamSystem's Normo.ai page.