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HighQ

HighQ is a collaboration and work management platform with AI layered on. The HighQ AI engine in the AI Hub classifies documents by type or language and extracts fields such as parties, dates, consideration and renewal terms. It also pulls clauses on governing law, jurisdiction, assignment, change of control, force majeure, indemnification and limitation of liability, with no per document cost for low volumes. Generative features arrived with CoCounsel in October 2025, through Document Insights, a prompt library and Self service Q&A, followed by CoCounsel Drafting, each needing CoCounsel licenses or a paid add on.

Document Insights is limited to the Premium tier. The AI Hub also connects Kira and Thomson Reuters Document Intelligence for customers with their own accounts. Portals, data rooms, file sharing, iSheets, workflow, document automation, project management and dashboards all run without AI.

Answers trace to the customer's own files. Document Insights writes answers into iSheet columns and stores the detailed text CoCounsel returns behind each answer, with references to the passage in the file. Yes or no extraction fields record whether a field exists in the document, and clause fields point the user to the original text. Self service Q&A draws only on the documents in the top level folder an administrator selects.

No accuracy figure, error rate or evaluation accompanies HighQ AI or CoCounsel inside HighQ, and HighQ AI supports English and German only. The Thomson Reuters General Terms say the services are not warranted free of inaccuracies or errors.

HighQ AI runs automatically when files land in folders set up for it, or a content administrator sends a file or assigns a template to an engine. Classifiers are trained from the customer's own folder mapping, with at least 50 new files recommended, can be rolled back to earlier versions, and the system administrator is told to review the list of models. Document Insights runs only when a user selects files and prompts, up to ten prompts at a time, and stores the text behind each answer, with no approval step before output is used.

Self service Q&A gives clients and other external users AI answers through a proxy user, limited to an administrator's database and to the single CoCounsel skill that answers from it. Questions unrelated to the database get a no relevant information found reply. The Thomson Reuters AI Usage Policy bars legal advice or decisions from AI output unless a licensed professional or someone with the right credentials reviews them. The General Terms make the customer solely responsible for review.

Best Best & Krieger's case study, dated May 2026, reports sites created in a day instead of three to six months. Decisions on requests for proposals take two to three hours instead of three days. The Pascua Yaqui Tribe's January 2026 case study describes an attorney general's office serving 20,000 tribal members that automates about 100 contract types a year in HighQ. Geldards' January 2026 case study carries no figures.

Bird & Bird, Dillon Eustace and HelloFresh appear in testimonials without figures. Thomson Reuters said in October 2025 that HighQ has more than one million users, and at its 2019 acquisition HighQ served more than 400 customers, including more than half of the Global 100. None of the figures is tied to an AI feature, and no method is given.

Section 3 of the HighQ Product Specific Terms, version 1.6 of July 2026, says the customer exclusively owns its content. Thomson Reuters shall not use that content for any purpose other than performing its obligations. The Legal AI Product Specific Terms of January 2026 bar Thomson Reuters from developing, training or fine tuning generative or foundational models with user prompts, user content or outputs unless agreed separately in writing.

The General Terms, lower in the order of precedence, license Thomson Reuters to use input to perform and improve its services. Customers who subscribe to bring your own key hold encryption keys Thomson Reuters cannot access. Inside HighQ, access runs through site groups and folder permissions. CoCounsel databases created from HighQ files are not permissioned the same way and keep copies until the customer deletes them. The terms give privilege, work product and ethical walls no separate treatment.

Section 7 of the Thomson Reuters General Terms states that Thomson Reuters is not providing legal advice. It makes the customer solely responsible for the preparation, content, accuracy and review of its work and for decisions made in reliance on the services. The AI Usage Policy of January 2026 bars using AI output for legal advice or decisions unless a licensed professional or someone with the right credentials reviews it.

It also bars presenting output as solely human generated. The HighQ terms limit external users to collaborating on services the customer provides to its clients. Self service Q&A puts AI answers in front of clients, and its help pages say nothing about verification or about who answers for those responses. Jurisdiction limits are unstated.

Thomson Reuters' eight data and AI ethics principles include fair treatment of people and human involvement in AI use. Its AI security governance whitepaper, last reviewed December 2025, names a Responsible AI and Data Trust team, an Ethics Advisory Committee and a Model Ethics Committee. It requires business AI models to be registered in a central compliance hub and describes a model risk assessment process. An ISO/IEC 42001 certificate issued by MSECB, valid from August 2026 to March 2028, covers CoCounsel Essentials, including the Core and Drafting skills HighQ calls. It does not name HighQ or the HighQ AI engine. There is no bias test method, testing result or named individual owner.

Thomson Reuters' Data Security Addendum commits to notify a breach without undue delay and within 72 hours. It also commits to destroy data securely on termination and confirm it on request, apart from backup and archival copies kept in the normal course of business. The HighQ terms give 30 days after termination to remove content. The HighQ hosting and security whitepaper of February 2021 keeps database backups on a rolling 30 day basis, with data in backups for a further 30 days after a contract ends.

All user and administrator actions are logged, and audit logs are kept at least 12 months. The HighQ subprocessor list, dated June 2020, names only data center operators and predates the move to Azure. Files sent to CoCounsel stay in CoCounsel databases until the customer deletes them.

The Thomson Reuters General Terms, version 5.0 of November 2023, which the HighQ terms incorporate, cap liability at the amount payable for the service in the prior 12 months. In the first year the cap is 12 times the average monthly charge. They exclude indirect, incidental, punitive, special and consequential damages and loss of data or profits. Fraud, willful misconduct, intellectual property infringement, the indemnities and payment sit outside the cap.

Thomson Reuters defends the customer against third party intellectual property claims about its services, excluding third party portions and combinations. It warrants that properly licensed services materially conform to the documentation, with repair or replacement as the remedy, and otherwise provides them as is. No indemnity covers AI output, the HighQ terms give no warranty on the API, and no insurance is described. Updated General Terms are dated September and October 2026.

HighQ connects to SharePoint, eDoc, iManage and NetDocuments for document management, to SeeUnity, and to Kira, Leverton and Eigen for AI extraction. It also connects to Microsoft 365 through an Office add in, Outlook, Google Workspace, DocuSign, Adobe Sign, Workshare, Seclore, Active Directory, SAML single sign on and a SQL database connector. A HighQ app for Microsoft Teams uploads and shares files and sites from Teams, and HighQ Drive syncs files to desktops and mobile devices.

CoCounsel Drafting opens HighQ documents in Word and syncs changes back with version control and an audit trail. Premium customers get a read only MCP server for assistants such as Claude, ChatGPT Enterprise, Cursor and Copilot Studio, and the APIs include system level audit logs. The connectors page does not describe what each document management integration moves or in which direction.

HighQ is moving to a single tenant setup on Microsoft Azure, in migrations that began in 2024 and are due to finish by the fourth quarter of 2026, with no added hosting charge. The Azure regions are not named. The February 2021 hosting whitepaper offered hosting in the United Kingdom, the United Arab Emirates, Jersey and Guernsey, Canada, the United States, Germany and Australia. Data stayed inside the chosen jurisdiction for backup and disaster recovery.

For CoCounsel features, users pick the CoCounsel account in the same region as their HighQ system. The CoCounsel Essentials page says model calls to OpenAI GPT and Google Gemini are processed in the United States, with regional hosting in the United Kingdom, Australia and Canada. The MCP server works only on instances already moved to Azure, and Azure uploads are capped at 4GB per request.

Thomson Reuters' ISO/IEC 27001 certificate, issued by MSECB and valid from March 2026 to October 2028, lists HighQ in scope at its London and Sydney sites. HighQ's listing on the UK government G-Cloud marketplace adds a CSA STAR Level 1 self assessment. The Thomson Reuters trust center offers SOC reports and bridge letters through product profiles, and downloading them requires an account. The Azure migration FAQ points to a cloud hosting and security whitepaper on Whistic that also requires a login. The February 2021 hosting whitepaper says a CREST accredited firm runs penetration tests at every major release.

Document Insights' review skill has run on GPT 4.1 since the third quarter of 2026, replacing GPT 4o, according to HighQ's release notes. The CoCounsel Essentials page says CoCounsel's calls to OpenAI GPT and Google Gemini run in the United States through zero retention API calls, and HighQ's generative features run CoCounsel skills. The Legal AI Product Specific Terms say services may be powered by third party AI models.

The HighQ AI engine is described only as an engine developed for classification, and Kira and Thomson Reuters Document Intelligence connect through the customer's own accounts. Model changes surface in release notes, with no commitment to notify customers before a model or provider changes.

Thomson Reuters' own product pages carry no HighQ price. Its HighQ listing on the UK government's G-Cloud 14 marketplace, with documents dated April 2024, prices HighQ at £199 per user a month, and a second listing for HighQ document automation carries the same price. HighQ AI has no per document cost for low volumes. Self service Q&A is a paid add on, and Document Insights needs the Premium tier plus CoCounsel Core licenses, which can also come through Westlaw or Practical Law subscriptions.

CoCounsel Drafting needs a CoCounsel license. Azure Maps, Power BI and Meeting Planner panels became Premium add ons in the third quarter of 2026. The terms set user numbers by type in the order form, across core internal, basic internal and external users, and no implementation fee is stated.

HighQ's product page lists law firms first, corporate legal departments second and government third. The UK site has a page for corporate legal departments covering contract management, intake and self service, document, matter, vendor and knowledge management, and team collaboration. Case studies come from law firms and a tribal government legal department. The interface runs in 11 languages, from English, German and French to Japanese, Simplified Chinese and Brazilian Portuguese, while HighQ AI supports English and German only.

External users are limited by contract to collaboration on services the customer provides to its clients. Publisher, HighQ's publishing product, was retired in July 2025. Team size and practice area limits are unstated.