R
Rev
Rev, from Rev.com, Inc. of Austin, Texas, is an investigative intelligence and legal transcription platform for criminal prosecution and defense teams, civil law firms, law enforcement and court reporting agencies. It transcribes audio and video with its own speech recognition models, analyses up to 500 case files at once across audio, video, documents and images with every finding cited back to a timestamp or page and line, drafts investigative summaries, chronologies, affidavits and briefs in a document editor, searches case photos for people and details, and offers prebuilt and custom workflow templates, with a mobile app for recording interviews.
Human-verified services sit beside the platform: human transcription and captions, legal rough-draft and premium transcripts, self-service court reporting, and deposition summaries from SmartDepo, which Rev acquired and now sells as part of Rev. Plans run from free to $59.99 per seat per month, with an Unlimited plan quoted.
Capability grades
All 15 axes, graded from public sources on the date shown. Hover a grade to see what the letter means on that axis.
AI Centrality
How much of the product is actually AI. Whether the machine learning is the mechanism the buyer is paying for or a feature layered onto conventional software, and whether the vendor is specific about which is which.
The models are the product. Rev's own speech recognition models transcribe every file, and its AI analyses whole case files at once, drafts summaries, chronologies, affidavits and briefs in an agentic editor, and searches case photos. Human transcription, captions and deposition summaries are sold beside the platform, but the platform itself is AI throughout. Verified 22 September 2026.
Citation Accuracy and Hallucination Disclosure
Whether the vendor publishes measured accuracy on citations and assertions, grounds output to primary sources, and says plainly what its system does when it does not know. Legal has a documented public record of fabricated citations reaching filed briefs, so an untested claim of accuracy is not evidence.
Grounding is real and described, short of measurement of the analysis. Rev says its AI draws findings only from the files uploaded to a case rather than the internet, and that every finding links to a citation with the exact timestamp and source file, with page and line citations for depositions, so a user can check it in seconds. It publishes transcription accuracy as 96% or better for AI transcripts and 99% or better, guaranteed, for human transcripts, without the test behind the AI figure. No error rate is published for multi-file analysis or drafting. Verified 22 September 2026.
Autonomy and Oversight Model
What the system decides on its own, what a lawyer must approve, and whether the vendor documents where the review point sits. A tool that drafts under review and a tool that files without one are different products and different risks.
Cited findings and a written verification duty, short of stated limits. Every finding is linked to its source for review, drafts open in an editor, and human-verified transcription is offered where accuracy matters most. The Terms of Service make the customer solely responsible for verifying the accuracy and completeness of all work product before acting on it. The agentic editor drafts documents directly from an instruction, and nothing states what it may not be used for without review. Verified 22 September 2026.
Operational and Outcome Evidence
Named, dated evidence that the product works in production at real firms or legal departments. Case studies with figures and identified customers count. Unattributed testimonials and launch announcements do not.
Named law firms with figures, on the customers' own account. Case studies describe Doubek, Pyfer & Storrar cutting legal drafting time by 97%, Greening Law Group's review of body-camera footage that used to take 10 to 30 hours, and Anderson Law cutting evidence review time by 94%. The figures are reported results rather than measurements with a stated method, and the studies are not dated on the pages read. Rev says it serves more than 1 million users and 125,000 organisations. Verified 22 September 2026.
Privilege and Confidentiality Posture
How client confidences are handled: attorney client privilege and work product treatment, segregation of one client matter from another, whether client data trains any model, and what the vendor commits to in writing rather than in marketing.
Confidentiality is addressed in the agreement, alongside a right to train Rev's own models. The Terms of Service bind both parties to confidentiality with prompt written notice of any subpoena, court order or government demand, human transcriptionists are ID-verified and sign NDAs, and the security page says third-party models are never trained on customer data. The same terms say customer content is analysed by Rev's speech recognition and other AI models and may be used for continuous training of those models, which Rev keeps in-house, while excluding it from generative AI training; no opt-out was located.
Privilege, the retention period and the identity of the generative models used are not addressed. Verified 22 September 2026.
UPL and Professional Responsibility Posture
Whether the vendor is clear that it supplies a tool rather than legal advice, who its audience is, and how it addresses unauthorized practice of law, competence and supervision duties, and jurisdiction limits. ABA Formal Opinion 512 is the reference point. Where the advice line is not the duty a product raises, the axis is read through the nearest professional duty it does raise: judicial conduct rules and the reviewing duty for products sold only to courts, and the duty to bill for time actually spent for products that draft time entries.
A verification clause against drafting marketed for legal use. The Terms of Service say the services use AI, speech recognition or human work and make the customer solely responsible for verifying all work product before acting on it. Nothing states that Rev gives no legal advice or addresses supervision, while the platform is sold to draft legal briefs, affidavits and investigative summaries for filing or sending. Verified 22 September 2026.
AI Governance and Bias Disclosure
Published governance over model behaviour: who owns it inside the vendor, what is tested before release, and what is disclosed about disparate output across matter types, parties, or populations.
Checked the home, security, About, law firm and platform pages, the Terms of Service and the Privacy Policy on 22 September 2026. No AI governance framework, accountable owner, testing before release, or finding on how transcription or analysis performs across accents, languages or audio quality was located. Verified 22 September 2026.
AI Safety and Data Stewardship
Retention, deletion, access control, and what happens to prompts and documents after they are processed. Whether the vendor states its subprocessors and its incident practice, or leaves the buyer to assume.
Security controls are published; retention, subprocessors and incidents are not. The security page describes SSO, multi-factor authentication and domain claiming, encryption in transit and at rest on Amazon S3, backups several times a day, file-level sharing permissions, and ID checks and NDAs for human transcriptionists. The Terms of Service let Rev set maximum retention periods without stating them, and the Privacy Policy keeps personal data as long as necessary, with backups kept longer. No subprocessor list or incident notification commitment was located. Verified 22 September 2026.
AI Liability and Recourse
What the vendor stands behind contractually when its output is wrong. Indemnities, caps, carve outs, insurance, and whether any of it is published or only reachable through a negotiated agreement.
Addressed only through a standard limitation clause. The Terms of Service exclude consequential and indirect damages and limit Rev's liability, disclaim warranties for AI, speech recognition and human work, and require the customer to indemnify Rev for claims arising from its content and use. Nothing stands behind a transcript or analysis that proves wrong. Verified 22 September 2026.
Practice Systems Integration Depth
How deeply the product reaches into the systems legal work already lives in: document management such as iManage and NetDocuments, Word and Outlook, contract lifecycle management, matter management, e-billing, and court filing systems.
Named connections for getting files in, short of documented depth. Files can be pulled from Clio, Dropbox, Box, Google Drive or OneDrive, the Pro plan adds a Clio Manage integration, and a speech-to-text API is documented separately at rev.ai. What syncs back to practice systems and how each connection is configured is not described on the pages read. Verified 22 September 2026.
Deployment Model and Data Residency
Where the software runs and where the data sits. Multi tenant cloud, single tenant, private deployment, on premises, and whether region of residence is a published option or an enterprise conversation.
The hosting provider is named; region and tenancy are not. The security page says files are encrypted at rest with Amazon S3 server-side encryption. No region, tenancy model, processing location or deployment option other than the hosted service is stated. Verified 22 September 2026.
Security Certifications and Trust Center
Independent attestation a buyer can pull without a sales call: SOC 2, ISO 27001, penetration test summaries, a trust center with current reports and named scope rather than a badge image.
Named standards, short of a report a buyer can reach. The security page states SOC 2 Type II compliance, CJIS and HIPAA compliance, and that a SOC 3 report is available for review. No auditor, report period or link to the SOC 3 report was found on the pages read. Verified 22 September 2026.
Model Supply Chain Disclosure
Which models sit underneath, whose they are, where they run, and whether the vendor commits to telling customers when that changes. A legal buyer inherits every dependency it cannot see.
Rev's own models are described; the generative ones are not identified. The Terms of Service say Rev's speech recognition and other AI models are proprietary and maintained in-house, and that its AI services also rely on generative AI models, without naming those models or their providers. No change notification is published. Verified 22 September 2026.
Commercial Transparency
Whether a buyer can learn what this costs without entering a sales process: published rates, the unit being charged, what sits behind an enterprise tier, and what implementation adds.
Nearly every tier is priced; Unlimited is quoted. The plan table publishes a free tier, Essentials at $25.49 per seat per month billed annually or $29.99 monthly, and Pro at $47.99 billed annually or $59.99 monthly, with file and minute limits; human transcription is $1.99 a minute. The Unlimited plan, with CJIS and HIPAA controls and SSO, is priced by a specialist. Verified 22 September 2026.
Firm and Practice Coverage
Who the product is actually built for. AmLaw, midlaw, small firm and solo, in house departments, government and courts, and which practice areas are supported rather than merely claimed.
Segments are named with substance, short of limits. The site addresses criminal prosecution, criminal defense, law enforcement, civil law firms and court reporting agencies, and lists transcription in 37 or more languages on the Pro plan. What case types, file formats or jurisdictions it does not handle is not stated. Verified 22 September 2026.
4 public documents
The public pages on file for Rev, with the recorded signals each one supports and the date it was last read. Open any of them and check the reading against the record.
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rev.com/legal/terms3 signals
Client Data in Training, Prompt and Output Retention, Third Party Request and Subpoena Notice
Read Sep 22, 2026
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rev.com2 signals
Ethical Walls and Matter Segregation, Court Disclosure Support
Read Sep 22, 2026
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Fabricated Citation Record
Read Sep 22, 2026
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rev.com/services/insights1 signal
Billing and Fee Posture
Read Sep 22, 2026
$25.49 per seat per month, billed annually (Essentials)USD, as published, never converted
- Rev has a free plan with 45 AI transcription minutes a month.
- Essentials is $25.49 per seat per month billed annually, or $29.99 month to month.
- Pro is $47.99 per seat per month billed annually, or $59.99 month to month.
- The Unlimited plan, with CJIS and HIPAA controls and SSO, is priced by a specialist.
- Human transcription costs $1.99 a minute, with discounts on paid plans.
Published per-seat subscriptions, Unlimited quoted, services per minute. **Free**: one user, English transcription, up to 5 files analysed at once, 45 AI minutes a month. **Essentials**: $25.49 per seat per month annually ($29.99 monthly), up to 3 users, English and Spanish, 10 files at once, prebuilt templates, 5,000 AI minutes per user per month, 10% off human services. **Pro**: $47.99 annually ($59.99 monthly), up to 5 users, 37+ languages, 50 files at once, custom templates, image analysis, Clio Manage integration, 10,000 AI minutes per user per month, 15% off human services. **Unlimited**: custom, CJIS and HIPAA controls, SSO, 500 files at once, unlimited minutes and users. **Human transcription**: $1.99 per minute, 99%+ accuracy guaranteed within 12 hours.
Implementation: None published. The Unlimited plan includes a dedicated investigative workflow specialist.
Confidentiality and data terms: HIPAA compliance, with advanced privacy controls, is listed as a feature of the Unlimited plan; the security page lists HIPAA (with an asterisk) among its standards. No Business Associate Agreement is referred to on the pages read.
Note: Annual billing gives two months free. Human transcription and captions are priced per minute, with subscription discounts of 10% (Essentials) or 15% (Pro) and a custom discount on Unlimited. Legal-formatted transcripts, court reporting and SmartDepo deposition summaries are ordered separately; their prices were not read.
Legal Signals
What each signal meansA signal records what public sources say on the date shown. It is not a grade and it is not a recommendation. Where a signal reads Not addressed, it means the index did not locate the material in public sources on that date, which is a statement about disclosure rather than about the product.
Client Data in Training
Can material a lawyer puts into this product be used to train a model?
The published agreement expressly reserves a right to train on customer content, with no opt out located. Any de identification, anonymisation or aggregation qualifier is recorded in the summary.
The Terms of Service say customer content is analysed by Rev's speech recognition and other AI models and may be used for continuous training of those models, which Rev says are proprietary, kept in-house and not shared. Customer content will not be used to train generative AI models, and the security page says third-party models are never trained on it. No opt-out was located.
Prompt and Output Retention
How long does the product keep what a lawyer typed, and can that be set to zero?
Retention is acknowledged in public materials with no stated period.
The Terms of Service let Rev set general practices and limits, including the maximum period it keeps customer content, without stating that period. The Privacy Policy keeps personal data as long as necessary and keeps backups longer. No retention period or customer deletion setting is published.
Ethical Walls and Matter Segregation
Does retrieval respect the firm’s ethical walls, or can the model read across them?
The product maintains its own permission model, documented, requiring the firm to keep it aligned.
Access is set in Rev's own permission model, maintained by the customer: sharing permissions set per file or per workspace, invitation or link access only, and domain claiming to control which users belong to an account. Nothing describes inheriting permissions from a case or document management system.
Third Party Request and Subpoena Notice
If someone subpoenas the vendor for a firm’s data, does the firm hear about it first?
Terms commit to notice where lawfully permitted. No transparency report located.
The Terms of Service say that if either party receives a subpoena, document request, court order or government demand for the other's confidential information, it will give prompt written notice so the request can be challenged or limited. No transparency report was located.
Primary Law Corpus Provenance
Where does the law in this product come from, and does the vendor have the right to use it?
No located public material identifies the corpus behind the product’s answers.
Checked the home, platform and law firm pages on 22 September 2026. Rev works only on the files a customer uploads and does not answer from a body of law, so no legal corpus is identified.
Good Law Verification
Does the product tell you when the authority it just cited has been overruled?
No located public material addresses whether authority is checked for subsequent history.
Checked the home, document editor and legal AI templates pages on 22 September 2026. Citations point to timestamps and pages in the customer's own files; nothing addresses checking legal authority for later treatment.
Refusal and Uncertainty Behaviour
What does the product do when the answer is not in the corpus?
No located public material addresses what the product does when it cannot ground an answer.
Checked the home, multi-file analysis and document editor pages on 22 September 2026. Rev says findings come only from uploaded files rather than a model's best guess, but nothing describes what the product does when the files do not answer a question.
Fabricated Citation Record
Does a public court record exist addressing fabricated or hallucinated legal citations in output from this product?
No court order, opinion or disciplinary record addressing fabricated or hallucinated legal citations produced by this product has been located as of the date shown. This is a statement about the public record on that one subject, not a finding about the product, and this signal is not a litigation history.
Searched the AI Hallucination Cases database maintained by Damien Charlotin on 22 September 2026 for Rev.com and for Rev AI; no recorded case naming the product was returned. No court order, opinion or disciplinary record naming the product was located. This is a statement about the public record rather than a finding about the product.
Bar Guidance Alignment
Has the vendor engaged in public with the ethics opinions its buyers are bound by?
No located public material engages with bar or ethics guidance.
Checked the home, law firm, security and About pages, the Terms of Service and the Privacy Policy on 22 September 2026. No material engages with lawyers' professional or ethical obligations or names any ethics opinion.
Billing and Fee Posture
Does the vendor address what happens to the bill when the work takes an hour instead of six?
Public materials claim time savings without addressing billing or disclosure, and the product sits inside a fee relationship between a lawyer and a client where those savings would change the bill.
The site claims large time savings, such as up to 30 hours of case preparation saved and drafting time cut by 97% in one case study. Nothing addresses how AI-assisted work is reflected in what a client is billed.
Outside Counsel Guideline Readiness
Can a firm get this vendor through a client’s AI clause without a bespoke negotiation?
No located public material supports a client side disclosure obligation.
Checked the security page, the Terms of Service and the Privacy Policy on 22 September 2026. A SOC 3 report is said to be available for review; no subprocessor or model provider list and no client-facing disclosure material was located.
Court Disclosure Support
If a judge’s standing order requires an AI disclosure, can the product produce one?
Some elements of the record are available, short of a document level export.
Every finding links to the exact timestamp and source file, with page and line citations for depositions, and human-verified legal transcripts are available. No record of which model produced an analysis or draft, or export of AI use for disclosure to a court, is described.